Terms of service

TOS-01 | Operator and scope
These Terms of Service govern the use of walramcn.com and related B2B communications concerning WALRAM-branded products, OEM / Private Label projects, memory modules, SATA SSDs, NVMe SSDs, quotations and cooperation requests. For
these Terms, "WALRAM", "we", "us" or "our" means the operator of this website.
TOS-02 | Business-use positioning
This website is intended primarily for persons acting for a business or professional purpose. It is not presented as an immediate consumer checkout platform with uniform delivery or unconditional return rights. If a transaction is offered to a consumer, mandatory consumer law may apply and will prevail to the extent it cannot lawfully be excluded.
TOS-03 | Authority to act
If you submit an enquiry or communicate on behalf of a company or other organisation, you represent that you are authorised to provide the submitted information and to communicate for that organisation. You must not submit another person's confidential or personal information without an appropriate basis.
TOS-04 | Website information
Website content is provided for general product and cooperation information. Product descriptions, images, specifications, capacity, performance, compatibility, packaging, customisation, certification, availability, price and lead time may be updated and
must be confirmed for the relevant SKU and project. Typographical or factual errors do not create a binding commitment.
TOS-05 | Enquiries are not orders
A website enquiry, form submission, request for quotation, sample request, email, message or discussion does not by itself constitute an order, acceptance, reservation of stock, agency appointment, exclusivity commitment or contract.
TOS-06 | Quotations
A quotation is valid only when issued or confirmed in writing by an authorised representative of the Operating Legal Entity. Each quotation is subject to its stated validity period, currency, quantity, specification, packaging, payment, delivery, tax, freight and other assumptions. A quotation may be revised before an order is accepted if relevant inputs change.
TOS-07 | Order formation and document priority
An order becomes binding only when the Operating Legal Entity gives written acceptance through the applicable quotation, proforma invoice, order confirmation, contract or other authorised written confirmation, and any stated payment or approval
conditions are satisfied. A buyer purchase order alone does not constitute acceptance. If website text conflicts with an accepted quotation, order confirmation, contract or later written agreement, the specific accepted transaction document prevails.
TOS-08 | MOQ, samples and customisation
The standard minimum order quantity is 1,000 units per single SKU. Samples are normally charged, and sample shipping and other charges are confirmed for the project. Labels, packaging, heat spreaders, enclosures and other customisation may involve additional costs, minimums, tooling, materials or lead time. Any exception requires authorised written confirmation.
TOS-09 | Prices, payment, taxes and charges
Prices, payment terms, bank charges, freight, insurance, customs clearance, import duties, taxes and other charges are determined by the final quotation, order, contract or written confirmation. No website statement grants a credit term, credit limit,
lowest-price commitment or permanent price protection.
TOS-10 | Product specifications and conformity documents
The buyer is responsible for reviewing and confirming the final product, capacity, interface, performance, compatibility, packaging, label and other requirements before order acceptance. Relevant CE and RoHS reports may be available for review,
but the applicable report and coverage must be verified product by product and SKU by SKU before formal confirmation. Website statements do not mean that every SKU carries the same report or approval.
TOS-11 | Lead time, shipping and delivery
Standard lead time is usually around one week after the product, quantity, packaging, label, payment and all other order details are fully confirmed. This is an estimate, not an unconditional guarantee. Custom materials, special specifications, supply
conditions, carrier performance, customs procedures and force majeure may affect timing. Shipping, risk transfer and delivery are governed by the applicable order documents and the Shipping and Fulfillment Policy.
TOS-12 | Inspection, returns and after-sales handling
Inspection, acceptance, return, repair, replacement, refund, credit or other after-sales handling is governed by the accepted transaction documents and the Return and Refund Policy. No consumer-style unconditional return or refund right is created for a
B2B transaction unless expressly agreed in writing or required by mandatory law.
TOS-13 | Warranty
The standard product warranty period is three (3) years, subject to the applicable product and transaction documents. The warranty start point, coverage, exclusions, evidence, testing method and remedy must follow the accepted quotation, order,
contract or written confirmation. Misuse, unauthorised modification, unsuitable operating conditions, customer-caused damage and other exclusions may apply where validly stated and permitted by law.
TOS-14 | Customer-provided materials
For an OEM / Private Label project, the customer must have the rights and authority needed to use and provide each name, trademark, logo, artwork, manual, label, packaging element, specification and other material supplied to us. We may suspend
work that appears unlawful, misleading, infringing, unsafe or inconsistent with the confirmed project.
TOS-15 | Website and WALRAM intellectual property
Unless otherwise stated, the website design, text, graphics, product images, downloads, logos, trademarks and other content are owned by or licensed to the Operating Legal Entity or the relevant rights holder. No licence is granted except the limited right to
view and use the website for legitimate business evaluation. Content may not be copied, altered, republished, sold, scraped at scale or used to misrepresent an affiliation without prior written permission.
TOS-16 | Prohibited uses
You must not use the website to violate law or third-party rights; submit false, deceptive, infringing, malicious or unnecessary sensitive information; interfere with security or operation; introduce malware; harvest data without authority; impersonate another person; or attempt unauthorised access.
TOS-17 | Third-party services and links
The website may contain third-party links, tools, hosting, forms, analytics or other services. Third parties operate under their own terms and privacy practices. A link or integration does not constitute an endorsement or guarantee. We are not responsible for third-party content or conduct except to the extent responsibility cannot lawfully be excluded.
TOS-18 | Website availability and disclaimers
The website and general website content are provided on an "as available" basis. We do not guarantee uninterrupted access, error-free operation, continuous availability of any product or that general website information is suitable for a particular buyer's
technical or commercial purpose. Specific written commitments in an accepted transaction document remain unaffected.
TOS-19 | Limitation of liability
To the maximum extent permitted by applicable law, WALRAM and the Operating Legal Entity will not be liable for indirect, incidental, special, punitive or consequential loss arising solely from use of, or inability to use, the website, including lost profit,
lost opportunity or lost data. Liability relating to products, orders or projects is subject to the remedies, exclusions and any cap stated in the accepted transaction documents. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded
or limited.
TOS-20 | Mandatory law and severability
Mandatory rights and obligations under applicable law prevail where they cannot be waived. If any provision is found invalid or unenforceable, the remaining provisions remain effective to the extent permitted.
TOS-21 | Changes to these Terms
We may update these Terms to reflect changes in the website, business settings or legal requirements. The effective version and update date should be displayed on this page after approval. Changes do not retroactively alter an accepted transaction
document unless the parties agree in writing or applicable law requires otherwise.
TOS-22 | Governing law and disputes
Courts / Arbitration / Dispute Venue: [CHINA] 
This clause must be completed and checked against the operating entity, target markets and transaction documents before publication.
TOS-23 | Contact
Questions about these Terms may be submitted through the approved contact channel stated on the Contact Information page.
A form notification address or employee's private contact must not be treated as the public legal contact unless separately approved.