Shipping policy

SFP-01 | Scope
This Shipping and Fulfillment Policy describes the general B2B framework for samples, standard products, OEM / Private Label products and WALRAM-branded products. The accepted quotation, order confirmation, contract and written trade terms control
each shipment.
SFP-02 | Lead-time starting point
Lead time starts only after all required product, specification, quantity, packaging, label, artwork, payment and other order details have been fully confirmed, and after any stated materials, deposit, approval or other prerequisite has been satisfied.
SFP-03 | Standard lead-time estimate Standard lead time is usually around one week after all starting conditions are satisfied. This is an estimate, not a guarantee for
every order. Custom materials, special specifications, supply fluctuations, testing, holidays, carrier capacity, customs procedures and other project conditions may require separate confirmation.
SFP-04 | Production, procurement and readiness
Production, material procurement, quality checks and shipment readiness depend on the accepted specification and order conditions. A website message, enquiry or draft quotation does not reserve production capacity, materials or stock unless an
authorised written document expressly says so.
SFP-05 | Transport method and destination
Courier, air, sea, road, rail, multimodal transport or another method may be used as agreed. The shipping method, origin, destination, consignee, routing, documents and estimated transit time must be confirmed for the specific shipment. No fixed global transit time is promised.
SFP-06 | Freight and insurance 
Freight, insurance, handling and related costs are allocated according to the accepted quotation, order, contract and named trade term. Insurance is not automatically included unless expressly confirmed in writing.
SFP-07 | Customs, import duties and destination requirements
The parties' responsibilities for export clearance, import clearance, permits, registrations, duties, taxes, destination compliance and other charges must be stated in the transaction documents and applicable trade term. The buyer is responsible for timely and accurate destination information and for obligations allocated to the buyer.
SFP-08 | Trade terms, risk transfer and title
Named Incoterms rule and place: [TO BE CONFIRMED FOR EACH ORDER; COMPANY DEFAULT]
Risk-transfer point: [TO BE CONFIRMED BY THE ACCEPTED ORDER / CONTRACT]
Transfer of title / ownership: [TO BE CONFIRMED BY THE ACCEPTED ORDER / CONTRACT]
The selected rule should state the named place and version, for example Incoterms 2020, where used. Freight payment and risk transfer are not assumed to occur at the same point.
SFP-09 | Partial or split delivery
A partial or split delivery may be proposed where production, stock or transport conditions make it useful, but it will be handled according to authorised written agreement, including quantity, schedule, documents and any additional cost.
SFP-10 | Delay and notice
If a material delay is identified, the parties should communicate the cause, affected quantity, revised estimate and available options. An estimate or delay notice does not create an automatic refund, penalty or cancellation right unless the transaction
documents or mandatory law provide otherwise.
SFP-11 | Force majeure and events outside reasonable control
To the extent permitted by applicable law and the transaction documents, a party is not responsible for delay or failure caused by events beyond its reasonable control, such as natural disaster, epidemic restriction, war, government action, export or import
restriction, carrier disruption, port congestion, labour disruption, power or network failure, or material supply interruption. The affected party should give reasonable notice and take reasonable mitigation steps.
SFP-12 | Buyer cooperation and changes
The buyer must provide accurate consignee, address, contact, tax, import, specification and approval information on time.
Changes after confirmation may affect cost and timing. We are not responsible for delay, loss or additional cost caused by inaccurate buyer information or failure to complete buyer responsibilities, except to the extent responsibility cannot lawfully be
excluded.
SFP-13 | Delivery inspection and records
The buyer should inspect the shipment and packaging promptly, retain delivery and carrier records, and follow the notice and evidence requirements in the Return and Refund Policy and transaction documents.
SFP-14 | Document priority
If this website policy conflicts with an accepted quotation, order confirmation, contract, named trade term or later authorised written agreement, the specific accepted transaction document prevails, subject to mandatory law.