Products And Ordering
What products does Walram currently offer?
Walram currently focuses on memory modules, 2.5-inch SATA SSDs, M.2 SATA SSDs and M.2 NVMe SSDs. Available specifications, capacities and configurations are confirmed by product and project.
What is the minimum order quantity?
Our standard MOQ is 1,000 units per single SKU. Different SKUs cannot normally be combined to meet the MOQ unless specifically confirmed in writing.
Can I request samples before placing an order?
Yes. Samples are available for evaluation and are normally charged. Sample cost, shipping and availability are confirmed according to the product and project.
How do I request a quotation?
Please submit the Request a Quote form with your product, specification, quantity, target market and cooperation requirements. A quotation is issued only after the relevant project details are reviewed and confirmed.
OEM / Private Label
Does Walram support OEM or private-label projects?
Yes. Walram supports OEM and private-label cooperation for qualified memory and SSD projects, subject to product, quantity, specification and commercial confirmation.
What customization options are available?
Available options may include labels, packaging, heat spreaders, enclosures and selected product appearance requirements. Feasibility, cost, MOQ and lead time are confirmed for each project.
Can Walram use our company logo and packaging design?
Yes, subject to project confirmation. Customers must have the necessary rights and authorization to use and provide all trademarks, logos, artwork and packaging materials submitted for the project.
How does an OEM project normally proceed?
A typical project includes product requirement confirmation, customization scope, sample and testing, commercial confirmation, production and delivery. The exact process may vary by project.
Shipping, Warranty and Support
What is the usual lead time?
Standard lead time is usually around one week after all product, quantity, packaging, label, payment and other order details are fully confirmed. Custom materials, special specifications and supply conditions may affect timing.
What warranty does Walram provide?
The standard product warranty period is three years. The warranty start point, coverage, exclusions, evidence requirements and remedy are subject to the applicable product and transaction documents.
Are CE and RoHS documents available?
Relevant CE and RoHS reports may be available for review. Availability and coverage must be verified product by product and SKU by SKU before formal confirmation.
How are shipping, customs and import duties handled?
Shipping method, freight, insurance, customs clearance, import duties, taxes and risk transfer are confirmed in the quotation, order or contract for each shipment.
What should I do if there is a product or delivery issue?
Please contact the approved sales or after-sales channel and provide the order reference, SKU, quantity, issue description and supporting photos, videos or test information where applicable. The issue will be reviewed before a remedy is confirmed.